All computer related support services ! ! .

1 For Computers Billing Policy

The following Billing Policy must be agreed by the Customer when ordering a hosting or service package from 1 For Computers. By agreeing to our Billing Policy, you are also agreeing our Terms of Service.

All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD). 

1 For Computers has three payment options:

1. Credit Card
2. Cheque / Money Order
3. Bank Transfer / EFT 

NOTE : Your order will not process until your payment is received.

If you provide 1 For Computers your credit card information, you authorise 1 For Computers to automatically charge your credit or debit card for charges that apply to your account. 1 For Computers will automatically charge your credit card or debit your account with all charges that apply on the anniversary of each billing period, depending on the date and billing period of your sign-up. You are responsible for directly updating, or notifying 1 For Computers, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by Electronic Transfer or Credit Card agree to make payment of their balance due strictly on the due date of their Billing Invoice. Invoices are sent to all clients 7 days before due date.

Accounts that are fourteen (14) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees. 

Billing Cycles

1 For Computers offers four Billing Cycles for charges:
1. Monthly 2. Quarterly (3 months) 3. Six Monthly (6 months) 4. Yearly (12 months).

The Billing Cycle begins on the first day you sign up.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged at the time and date of purchase. Additional items are non-refundable. 

Account Renewals

In order to ensure uninterrupted service to your account, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below. 

Statements

1 For Computers does not mail paper invoices or statements. All billing statements and invoices are sent via email to the customers designated email address. 

Returned Cheques

1 For Computers charges a $25.00 fee for returned cheques. Customers that issue a cheque that is returned will be required to submit future payments with bank cheque or money order, or alternatively convert to Credit Card Payments.

Credit Card Charge Back - A $25.00 chargeback fee will be assessed for each credit card chargeback received by 1 For Computers.

Direct Bank Deposit - 1 For Computers does NOT charge fees for accepting payment via direct bank deposit.

Our banking details are :
Bank : Westpac
BSB : 033-118
A/C No : 355 262

For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed a $25.00AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to 1 For Computers or the amount credited to your account will be less than your intended payment. 

Reactivation after suspension

Customers that wish to reactivate a closed account will incurr a $25.00 reactivation fee. A further $75.00 fee may be assessed if 1 For Computers is required to restore your data files to your reactivated account. 

Hosting Plan Changes

There are no upgrade fees for upgrading or downgrading to a different plan. 

Cancellations

Sotware or service plans will automatically renew until a plan is cancelled. Cancellation of service requests must be submitted using your account management login here at our Account Cancellation Process. This is the only method available for Acccount Cancellations.

Cancellation requests must be received by 1 For Computers a minimum of two (2) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by 1 For Computers. 1 For Computers is unable to cancel your account effective for a future date. 1 For Computers will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact 1 For Computers as soon as possible.

1 For Computers does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to 1 For Computers services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. 1 For Computers reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as 1 For Computers considers appropriate. 

30 Day Money Back Guarantee

30 Day GuaranteeEach of 1 For Computers provider plans carries a 30-day unconditional money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of activation.

Any request for cancellation must be received in accordance with the Cancellation provision above. Accounts cancelled/terminated by 1 For Computers for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money back guarantee.

This guarantee only applies to NEW customers. If you are an existing client and purchase more hosting from 1 For Computers, this guarantee does not apply 

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. No refunds are available after the initial 30 day period. Any request for cancellation must be received in accordance with the Cancellation provision above.

Accounts cancelled/terminated by 1 For Computers for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money back guarantee.

Please allow up to 14 working days for refunds to take place. Refunds will be provided direct bank transfer only. 

Credit Card Chargebacks

1 For Computers has a zero tolerance policy for chargeback. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at 1 For Computers discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Miscellaneous

1 For Computers policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

 

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