Knowledgebase

A brief look into CPanel and its features...
What is cPanel? cPanel is a server side management system the runs the back end of your site....

Creating secure passwords...
While we take security very seriously and do everything in our power to prevent unauthorized...

Index file naming conventions
By default our servers will look for (in order) a file by the name of index.html, index.cgi,...

My pages aren't being updated when I upload...
When you upload new or changed pages, the changes should be instantaneous. If they aren't,...

Should I keep a local copy of my website in case of trouble?
Absolutely! It is very easy to spend all night working hard on upgrading your site only to hit...

Why don't you offer phone support?
We prefer support requests to come through our ticketing system or email for a variety of...

Aussie Interconnect Office Hours
Our customer support centre is open Monday to Friday from 8.00 am to 6.00 pm AEST for your...

Does Aussie Interconnect offer custom packages?
In general, yes. Aussie Interconnect does allow you to custom build a plan, however, we have...

How do I access my administration area of my server?
You can access your admin section by typing www.yourdomain.com.au/admin and entering your...

How do I get my website on your server?
You do this by using an FTP (File Transfer Protocol) Program. You can find this software by...

How do I upload my web site via FTP?
To start you will need an FTP program. You can use any standard FTP Client to upload...

I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, let us help! You can contact our sales department at...

My password login does not work
Please make sure you do not have a white space(s) at the end of your password when you are...

What directory do I upload to?
public_html or www which are the same directory.

What is web hosting?
Most people understand the basic principles of setting up a small business – establish an...

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