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Aussie Interconnect Office Hours
Our customer support centre is open Monday to Friday from 8.00 am to 6.00 pm AEST for your...
Do I need to configure anything?
No! Aussie Interconnect Remote Assistance runs completely as is, with no settings to adjust....
Does the Billing process stop if I get disconnected?
The Billing process is not stopped when Aussie Interconnect Remote Assistance is disconnected....
Hey, where did my wallpaper go?
Aussie Interconnect Remote Assistance removes the desktop wallpaper of the person being helped...
How can I communicate with the person helping me while connected through Aussie Interconnect Remote Assistance?
We recommend talking over the phone or chatting over an instant messenger service while...
How does Aussie Interconnect Remote Assistance connect to me?
The preferred process is for Aussie Interconnect Remote Assistance to receive your password code...
How does Aussie Interconnect Remote Assistance work?
Remote Assistance delivers a 9-digit invitation code that lets you use Aussie Interconnect Remote...
How much does a Aussie Interconnect Remote Assistance cost?
Each individual assistance costs $49.95 AUD and is inclusive of all assistance for 30 minutes....
Is it a security risk to have the connection running through your server?
No. All the information sent is encrypted on both ends of the connection. Even if someone on our...
Is it possible for a malicious user to use Aussie Interconnect Remote Assistance to take control of someone's computer?
No! Aussie Interconnect Remote Assistance uses 128-bit SSL encryption and twelve-digit...
What are the minimum system requirements for Aussie Interconnect Remote Assistance ?
PC users will need Windows 98 or later and either Internet Explorer 6 or later or Mozilla...
What happens to the program after I quit?
Once the person being assisted quits the program, he or she is given the option for Aussie...
What happens when the Aussie Interconnect Remote Assistance expires?
The invitation code will no longer provide access to the Aussie Interconnect Remote Assistance...
What if I accidentally close the program and need to reconnect?
You can just run the program again to reconnect unless you chose the option for the program to...
What if I am required to reboot my computer while using this service?
You can reboot your computer at any time (Start?Shutdown). This, of course, will disconnect you...
What if I can't connect?
Aussie Interconnect Remote Assistance will keep trying. Your credit card or PayPal account will...
What if I get disconnected?
Aussie Interconnect Remote Assistance will automatically attempt to reconnect.
What if the person being helped is behind a firewall?
Aussie Interconnect Remote Assistance works with any office or home firewall by automatically...
What type of payment is accepted?
Aussie Interconnect Remote Assistance accepts major credit cards (Visa, MasterCard), as well as...
When does the Billing process start counting?
The Billing process begins only once the connection is successfully established.
Why are cookies required?
Cookies are required so that you can use Aussie Interconnect Remote Assistance multiple times...
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