Knowledgebase

Do you accept Paypal?
Yes. We most definitely accept payments through PayPal. Credit Cards and Bank Tranfer are...

When is my payment due?
The first payment is due at the time your Activation Letter is sent (including services such as...

Why don't you offer phone support?
We prefer support requests to come through our ticketing system or email for a variety of...

Aussie Interconnect Office Hours
Our customer support centre is open Monday to Friday from 8.00 am to 6.00 pm AEST for your...

BSB Information for Bank Transfer Payments
Our bankers are - Commonwealth Bank 16 Brantome Street Gisborne, Victoria 3437...

Changing hosting providers
Step 1: Register for an Aussie Interconnect Account The first step is to register for...

Does Aussie Interconnect do regular backups of my account?
Yes, we perform regular backups on all accounts. But don't count on our backups alone!...

Does Aussie Interconnect offer custom packages?
In general, yes. Aussie Interconnect does allow you to custom build a plan, however, we have...

I need help!
We have developed one of Australia's most advanced online support system. Our multimedia video...

I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, let us help! You can contact our sales department at...

My password login does not work
Please make sure you do not have a white space(s) at the end of your password when you are...

Script Installation.
We do point you in the right direction however we do not offer any kind of support for script...

Ticket Etiquette - How to ask for help.
Many of our clients have approached us asking for the most appropriate way to send in tickets, to...

Trouble ticket system.
This is a system where you can log in to our Support sytem on our website and submit a support...

Video tutorials.
We have developed a very extensive range of Multimedia video tutorials. These tutorials...

What payment methods does Aussie Interconnect accept?
Aussie Interconnect accepts payment via credit card (VISA, Mastercard), cheque/money order and...

Why don't I get the confirmation email?
We suggest to not use public free email such as Yahoo or Hotmail. If you do, please check your...

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