Knowledgebase

Can you help me troubleshoot my script?
Our support team would be more than happy to help you with any problem you encounter. However,...

Do you allow CGI to run on your servers?
We do allow running of cgi scripts on the servers, however they must conform to our acceptable...

Do you have mod_rewrite?
Yes mod_rewrite is enabled on the servers.mod_rewrite is used for setting a redirection...

Do your servers have cURL enabled?
Yes, all of our Linux Cpanel servers have cURL enabled. cURL is located here:...

Do your servers support Python?
Yes. We support Python. It can be found at the following location: /usr/bin/pythonThe Python is a...

Does your company have any limit about CGI scripts?
We don't have a limit on how many you can install. There are some scripts that we do not allow....

How can I troubleshoot an "Internal Server Error"?
Method 1. Log into your control panel, there should be a link called "View Error Log"....

How do I set file permissions for CGI to 755?
Just highlight the file you want to set, and right-click on it. A menu will pop up,...

How do I setup Hit Counters, Guestbooks, etc?
We have a collection of CGI scripts that are already pre-installed on your hosting account. Some...

I am unable to delete CGI related files...
If you have any files or folders that were created by a cgi script running on your account, you...

I keep getting a 500 Internal Server Error. Why?
There are many different possibilities. If you have a problem, misconfiguration, or syntax error...

The paths to commonly used programs for CGI scripts, mySQL and others are...
Commonly used paths - Perl: /usr/bin/perl Perl 5: /usr/bin/perl5.00503 Sendmail:...

What are the basics of installing CGI & Perl scripts?
1) Be sure the file permissions are set correctly on the cgi that you are trying to run start...

What directory do I upload my CGI scripts to?
CGI scripts are executable from anywhere within your "public_html" directory. They do...

What file permissions should I use?
All scripts as well as the directories that contain them, should be set CHMOD 755.

What is CGI?
CGI, Common Gateway Interface, includes programs that run on the server to enhance the quality...

What is Perl?
Practical Extraction and Reporting Language, a robust programming language frequently used for...

What is the exact physical path to your root directory on the webserver?
The path to your root directory is: /home/username/ Obviously, substitute "username"...

What is the path to Perl?
The path to perl is: /usr/bin/perl

What is the path to Sendmail?
The path to Sendmail on all of our servers is: /usr/sbin/sendmail

What version of Perl are you running?
As of this writing all of our servers are currently running Perl version 5.8.8. (Note:...

Why am I getting a 403 Forbidden Error?
A 403 Forbidden error occurs when the web server finds itself with insufficient...

Why Does My CGI script give me a Permission Denied Error?
CGI scripts need to be set executable. You need to change the mode, or permissions, of your...

Why doesn't my CGI work?
Make sure when you upload the CGI file DO NOT upload in binary mode, instead use ASCII mode....

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