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Can I have Warez, Appz, Serialz and or commercial software on my homepage?
No! If we find them in your directory or links to them, your entire account will be subject to...
Can I host an XXX/adult sites?
We do NOT host pornography/XXX websites that contain galleries or video media files. Any content...
Can I modify MIME types?
Yes! You can do this all through our powerful control panel system. Login to...
Can I order even though I do not live in the Australia?
YES, you can still order with us. We can host all international domain names and also we accept...
Do I need a static/dedicated IP address?
Dedicated IP's are useful if you want to use microsoft frontpage to publish your...
Do you accept Paypal?
Yes. We most definitely accept payments through PayPal. Credit Cards and Bank Tranfer are...
Do you have Front-Page extensions?
Front Page extensions is supported, however it is not installed by...
Do you offer password protected directories?
Yes. Using the powerful web-based control panel you can easily protect any directory without...
Do you offer Server Side Includes (SSI)?
Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you...
Do you support Macintosh systems?
Yes! You can use the Fetch program to transfer files from your MAC to our system. You can also...
Do you support MP3 files?
Yes we support MP3 files. We recommend you consider one of the higher plans if your site has mp3...
Do your servers support XML?
Yes, all of our Linux Cpanel servers support XML
Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.
How can you offer so much web space and bandwidth at your low prices?
We have found that majorities of people are not going to need a great deal of storage or...
How do I move my forum and database here?
You can create a backup of it at your old host or, if your old host has phpMyAdmin installed,...
I've seen web hosting cheaper than yours, what's the deal?
Be wary of some providers that claim to give you everything for a few dollars per...
Ok, I'm convinced, how do I transfer my domain name to you without downtime?
To avoid downtime, please follow these procedures: 1) Sign up an account using our online order...
What database do you offer?
We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use...
What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your...
What is your cancellation policy?
With every Aussie Interconnect's hosting package we provide an Unconditional 30 day money back...
What software do you run?
We run the latest stable versions of RedHat Linux with the latest stable build of Apache, PHP,...
When is my payment due?
The first payment is due at the time your Activation Letter is sent (including services such as...
Which platform of operating system do your servers use?
Our servers use RedHat Linux and Apache Web Server, the best and the most reliable Internet...
Why don't you offer phone support?
We prefer support requests to come through our ticketing system or email for a variety of...
Why don't you offer unlimited bandwidth?
There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth...
Will I be able to check my emails when I am away from my home/office computer?
Absolutely, we provide all our customers with their own web mail access. What this...
Am I bound by contracts?
No, absolutely not. When you sign up for web hosting with us, you are free to depart whenever...
Are you a reseller for another hosting company?
No. We own or lease all our own equipment, and manage it ourselves.
Aussie Interconnect Office Hours
Our customer support centre is open Monday to Friday from 8.00 am to 6.00 pm AEST for your...
BSB Information for Bank Transfer Payments
Our bankers are -  Commonwealth Bank 16 Brantome Street Gisborne, Victoria  3437...
Can I keep my domain name when I change my web hosting company?
Yes. If you registered your domain name with a host and now you want to move, you should find...
I have found someone cheaper than you. Why?
There will always be products cheaper on the market than the one that you choose. The reason...
I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, let us help! You can contact our sales department at...
Is there a minimum time commitment or contract for hosting?
None. With Aussie Interconnect  there are no contracts. We do not lock you into a long term...
What is the difference between a domain and web hosting ?
Web hosting is the provision of allocated space on a server that has a permanent connection to...
What is the difference between a web host (IPP) and an ISP ?
An ISP (Internet Service Provider) is a company that provides internet access via dialup and...
What is Web Hosting?
Web hosting allows you to use email and have a web site using your domain name. Create...
What is your Billing Policy ?
The following Billing Policy must be agreed by the Customer when ordering a hosting package from...
What payment methods does Aussie Interconnect accept?
Aussie Interconnect accepts payment via credit card (VISA, Mastercard), cheque/money order and...
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