Knowledgebase

My site loads slowly, what's wrong?
Problem: My site seems to download slowly sometimes OR sometimes when using FTP or Frontpage, it...

Changing your default index page to something else (.htacess modification)
When you open up your website, it’s your "index.html" that loads right? Ever...

I'm getting an error when I try to manage my mailing list
The Cpanel Mailing list will not work until your domain name is live.

IP banning through .htaccess
From the .htaccess file, you can ban certain IP addresses from getting access to your site at...

Make .php code read as .html, easy .htaccess change!
Say you want to use a PHP include inside one of your pages, but they all have a .html extension....

What if my site breaks your policy?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

Where are my raw access logs stored?
The path to the raw access logs for your domain on our servers is as follows where...

Why don't you offer phone support?
We prefer support requests to come through our ticketing system or email for a variety of...

Aussie Interconnect Office Hours
Our customer support centre is open Monday to Friday from 8.00 am to 6.00 pm AEST for your...

Do your hosting packages come with shopping cart facility?
We offer a shopping cart facility as a seperate product. We have a partership with OZmerce,...

Does Aussie Interconnect do regular backups of my account?
Yes, we perform regular backups on all accounts. But don't count on our backups alone!...

Does Aussie Interconnect offer custom packages?
In general, yes. Aussie Interconnect does allow you to custom build a plan, however, we have...

Does Aussie Interconnect offer unlimited bandwidth?
No. There is no such thing. Anyone who offers you "unlimited bandwidth" is not telling you the...

I have lost some of my data! Can I get it back?
You are able to run your own backups via the cpanel interface that is provided to...

I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, let us help! You can contact our sales department at...

When browsing in Internet Explorer, my favicon.ico doesn't load.
There are a few solutions for this problem. * Add the page to your favorites. If...

Who designed the Aussie Interconnect website ?
Aussie Interconnect is associated with a sister company called OZmerce. OZmerce have taken...

Why don't I get the confirmation email?
We suggest to not use public free email such as Yahoo or Hotmail. If you do, please check your...

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