The following Terms of Service Policy must be agreed by the Customer when ordering a hosting package from Aussie Interconnect. By agreeing to our Terms of Service, you are also agreeing our Acceptable Use Policy and our Privacy Policy.
Each of Aussie Interconnect's hosting plans carries a 30-day unconditional money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of activation.
Any request for cancellation must be received in accordance with the Cancellation provision above. Accounts cancelled/terminated by Aussie Interconnect for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money back guarantee.
This guarantee only applies to NEW customers. If you are an existing client and purchase more hosting from Aussie Interconnect, this guarantee does not apply. Returned cheques will be assessed a $25.00 charge.
Should the customer wish to take advantage of the 30 day money back guarantee, please refer to our guidelines.
Customer is not permitted to store, resell or give away their website to any other person whilst under a contract with Aussie Interconnect.
Should the Customer wish to terminate their Aussie Interconnect account, they must send written confirmation to Aussie Interconnect with 30 days notice.
On closing a Aussie Interconnect account all data on the server will be deleted. Please ensure you have a full backup of everything stored before cancelling as we will not be able to reclaim this data.
Customer is recommended to backup all data stored on our servers, as it is not guaranteed to be backed up by Aussie Interconnect
Aussie Interconnect are not liable for any loss, damage or change to customer's data on the server caused by misuse, unavailability or removal of service.
Customer is solely responsible for the entire content of their website. Please ensure you agree with the Acceptable Use Policy and that your website reflects the instructions set out by Aussie Interconnect.
Should the customer exceed their bandwidth limit shown on chosen package, which then reaches the point where it has an adverse effect on our other Aussie Interconnect Customer we reserve the right to disable the website until you can reduce the usage. Any bandwidth overage charges will be billed at the end of the month for accounts that exceed their bandwidth allocation, at a rate as stated in our policy per gigabyte (GB), rounded up, per month. We will email you around the time you reach your limit, although we are not responsible for email messages you do not receive.
As the customer, you are responsible for all the data contained within your website. You must ensure you have obtained any permission needed for any of the data, Aussie Interconnect are not liable for any consequence should it arise.
Aussie Interconnect acts in good faith to create a backup copy of each Customer's account on a regular basis. However, these copies are intended for the Company internal use only. The Customer is solely responsible for making backup copies of his/her web site and content, associated with the Customer's account, such as email messages, SQL databases, etc. Aussie Interconnect has no liability or obligation to create, store or provide any backup copy to the Customer website and other content.
Aussie Interconnect cannot be and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer's website and other content or having an outdated back up copy of Customer's website and other content. Aussie Interconnect cannot be held liable for any damages caused by loss of data, the reasons for which include but are not limited to Internet connectivity problems, electricity outage, hardware failure, software failure, human mistake and force majeure events like fire, flood, other natural disasters and acts of God, labour disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment, etc. In these and all other cases the Customer will be solely responsible for making and storing his/her own backup copies of the data, associated with the Customer's hosting account as well as restoring any missing data and information. Aussie Interconnect shall not be liable for the time period needed for the Customer to restore the backup information to his hosting account and shall have no obligation to notify the Customer in the event that the Customer's account content needs to be restored.
Aussie Interconnect has security measures in place to protect the loss, misuse and alteration of the information under our control with the ultimate responsibility for all data copies and information being the sole responsibility of the client.
A back up facility and restoration facility is serviced by Aussie Interconnect and any restoring of data from files located on the Aussie Interconnect servers will incur a minimum fee of $75.00 on each occasion the facility may be requested.
Backup and Restore facilites are available from the supplied hosting service and instructions available from the Aussie Interconnect Knowledge Base.
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